Xerox, with $23 billion in sales and 140,000 people in 160 countries, certainly still produces, sells and services the sophisticated multi-function printers and digital printing equipment that made its name synonymous with copying. But today, Utahns might be surprised to learn two additional things about Xerox:
First, Xerox has a large presence in Utah and is a big part of Utah’s high-tech economy. In fact, it is among the top dozen non-government employers in Utah. Some of Xerox Corp.’s top executives live and work in Utah.
“I think Xerox is one of Utah’s best-kept business secrets,” said Lynn Blodgett, a Utah native who is president of Xerox Services and executive vice president of Xerox Corporation. “We have more than 2,400 employees here, including some key executives, in five facilities located in Sandy, Draper, Provo and Salt Lake City. We have a great operation here, with terrific employees, and we are committed to staying and growing in Utah.”
Second, far beyond providing comprehensive document management products and services, Xerox today offers diversified information technology, business process, and consulting services for both government and private sector clients in areas like healthcare, finance, human resources, transportation, and customer relationship management.
For example, Xerox is helping state governments build comprehensive Health Insurance Exchange solutions to comply with the federal Affordable Care Act. Florida recently selected Xerox to build a health insurance marketplace.
“It may surprise a lot of people that Xerox is front and center in the healthcare space,” said Blodgett. “We moved quickly in 2010 to make sure we fully understood the implications of the Affordable Care Act on our customers’ businesses across the healthcare market and we have worked alongside them over the last two years, especially in the state government healthcare market, to develop robust, innovative solutions that will help them meet the requirements of the law.”
The firm works with 31 states in healthcare, and processes 563 million health program claims annually. Its innovations help health professionals better access and organize patient information, providing actionable insights to make more-informed healthcare decisions.
Xerox expanded in Utah in a big way in 2010 when it acquired Affiliated Computer Services, one of the world’s leading full-service providers of business process and information technology outsourcing solutions. ACS had a large presence in Utah.
The former ACS, now fully integrated into Xerox, has revenues of $7.3 billion, with 80,000 employees reaching into 150 countries. Blodgett, now president of Xerox Services, was president/CEO of ACS when it was acquired by Xerox.
Blodgett grew up in Utah in a family with nine children. He attended Utah Technical College and Brigham Young University. When he was 27, he took over management of a data processing company started by his parents, with 1,000 employees. The firm eventually became part of ACS, which Blodgett then helped build into the world's largest diversified business process outsourcing and information technology services company. In 2009, Blodgett was inducted in the International Association of Outsourcing Professionals' Hall of Fame for his work to transform the industry.
‘Utah is a special place for Xerox,” said Blodgett. “Xerox can now trace its business process outsourcing roots to companies I helped build right here in Utah starting back in the 1970s. We love the business climate here, and we’re doing a lot of exciting things most Utahns might not expect.”
For example, among many other things, Xerox:
· Supports electronic disbursement of child support, payroll and unemployment insurance onto stored value cards, reducing printing and mailing costs for the Utah Department of Workforce Services and Office of Recovery Services.
· Provides Unclaimed Property Services on behalf of the State Treasurer.
· Originates and services millions of dollars for federal loan programs for students attending Utah higher education institutions.
· Provides PrePass automatic vehicle identification systems so qualified trucks can bypass Utah Highway Patrol/UDOT weigh stations, spending up the transportation system.
· Deploys more than 700 Utah employees to provide document scanning, data capture, and image storage and retrieval services for dozens of logistics, healthcare, insurance, financial, and public sector clients.
· Provides technical helpdesk support for the USDA Forest Service operations in Utah.
More than 200 of Xerox’s Utah employees work from home, reducing fuel consumption, pollution, and reducing attrition by creating a satisfying work environment. Xerox also received an Employer of the Year Award from the State of Utah in recognition of its efforts to hire people with disabilities.
“Xerox is really proud to be a part of the Utah business community,” Blodgett said. “Our people here have a great work ethic and we’re going to grow and take advantage of Utah’s terrific quality of life. We’re not just the copier company anymore. We’re having a big impact in healthcare, energy, transportation, higher education, financial services, and many other sectors.”